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How do I know which
hotels is right for me?
Please visit our "hotel Styles" page for
information about the various types and styles of hotels that are
available to you. You'll find general information about the types
and styles, and links to hotels that falls in that category.
If you still have question, please call us at toll-free
1-888-898-3628.
We will be delighted to answer your questions about the hotel types
and styles and guide you in the right direction.
How do I write a guest
review about a hotel?
Your review matters! We value your comments
about your experience, and so do your fellow Find Me a Hotel.com
travelers. If you've booked your hotel through this site or one of
our sister sites then send us an
E-mail or log on to or
Face Book account and post you comments or feedback there for
others to see.
Can I book my reservation by phone?
Our travel experts are available t assist you
in booking your reservations by phone. Contact us at
1-888-898-3628 or 1-757-595-2854.
How do I reserve my room?
Our reservation process is very simple.
Select or enter the desired city, enter the dates of arrival and
departure, and enter the number of guests. Click the Search
Available Hotels (for only hotels which have vacancies), Search for
Vacation Rentals or the Browse All Hotels (all hotels in a city
regardless of vacancy) button. You could also search by a specific
hotel name within a city.
• A list of hotels or vacation rentals
will appear on the screen. For more information, click the name of
the property or the Info link.
• After room types and rates are returned to
your screen, you will be able to choose the rate you desire by
reading the room information in the center of the screen, then
clicking on the Book It button on the right side of the screen.
• After you have selected your desired
room type, you will be taken to a "Secure Reservation Request" form.
Then you will need to review the "Reservation Information" and fill
in the blanks on the "Guest Information" section. Be sure your name
and email address are spelled correctly.
• After you fill out all of the needed
information, press the "Submit Reservation" button.
• If further correspondence is necessary
prior to confirming the reservation, a Customer Care agent will
reply back to you with an email within 24 hours.
I do not wish to book my hotel stay online.
Can you help me?
Yes, we certainly can. Our travel consultants
will be delighted to assist you with your hotel reservation. They
can also assist you with air reservation, sightseeing tours and
airport transfer; make recommendations for the finest restaurants;
what to see and do while you're at your destination. Submit our
request form if you prefer to have your travel experience perfectly
customized to fit your specific needs.
Is it safe to use my credit card?
Yes. We take this matter very seriously. To
ensure your security, Elite Travel Consulting.com (our parent
company) utilizes a secure commerce server, which encrypts the
credit card number and encodes it into a non-usable form.
Can I specify where I would like my room
located (preferred floor, next to pool, etc.)?
If special requests are accepted by the
lodging, a section will appear on the Reservation Form to insert
such requests and submit them to the hotel. The hotel staff will do
their best to accommodate special requests. We cannot guarantee that
your requests will be granted because they are subject to
availability.
Is the room rate per person or per night?
All rates displayed are nightly, and based on
double occupancy per room unless otherwise specified. Carefully
review the room descriptions and rate rules to ensure the room you
select can accommodate your entire party. Any extra adults or
children above the rooms listed occupancy may be subject to
additional charges at the property's discretion. Some rates may
require special identification. Our booking fee, taxes, and other
surcharges imposed by the hotel are not included.
What happens when I make a reservation?
Reservation requests will result in a new
screen showing an Booking Number, which should be kept and used with
any future correspondence with us. You may also be quoted a
Confirmation Number. Additionally, all reservations will be followed
up within 2 to 4 hours with an email using the same Booking Number
and, if available, a Confirmation Number.
How long will it take to respond to my
reservation request?
All reservation requests will result in a new
screen showing a booking Number, which should be kept and used with
any future correspondence with us. Additionally, all reservations
will be followed up with an email within 2 to 4 hours using the same
Booking Number with the status of your reservation.
I'm having trouble
booking online. What do I do?
Call us! We'll be delighted to assist you.
Do I need to contact Find Me a Hotel.com to
confirm my booking?
Most of the time, you don't need to call us.
As soon as the booking process is complete, we'll send you an e-mail
confirming your booking.
What forms of payment do you accept?
We accept all major credit cards, including
American Express, Discover/Novus, MasterCard, and Visa. Debit cards
branded with the Visa or MasterCard logo are also valid forms of
payment. If you plan to use a debit card, you may be requested to
provide round-trip flight information at the rental counter. Whether
you use a credit card or debit card, you must have a minimum of $200
of available credit (or more depending on your rental company) as a
security deposit on the vehicle.
Please Note -
some rental partners do not accept prepaid cards.
Don't worry -
your credit card and personal information are safe! Your trust and
confidence is our highest priority - that's why we use Secure Socket
Layer Technology to protect your personal and credit card
information, so it cannot be read in transit over the Internet.
Please see our Privacy Policy for more information.
How old do I have to be to book a hotel room
through your Web site?
You must be at least 21 years old to book a
hotel room through us.
Can I use your Web site to reserve a hotel
room for someone else?
You can purchase a room for someone else as
long as you are at least 21 years of age and the person for whom you
are booking a room is at least 21 years of age and can present the
appropriate identification necessary for check-in.
How far in advance can I make my hotel
reservation?
You can make a reservation for a hotel room
11 months in advance of your check-in date!
Is there a limit to the number of rooms I can
reserve through your Web site?
You can make an offer for up to 8 rooms at a
time on our Web site - provided they all have the same check-in and
check-out dates. Each room can be reserved under a different name -
just list the names in the space provided on our Web site.
Please note -
you cannot divide charges between credit cards.
Can I get a same day hotel reservation on
your Web site?
Yes! Just make your reservation before 11
p.m. Eastern Time.
Please note - same day reservations may not
be available in all locations or cities.
Canceling a Reservation:
What is the cancellation policy on my
reservation?
When you are completing the Secure Lodging
Reservation Form, the Cancellation Policy will be provided in red or
there will be a link to read the cancellation policy. You can also
view the property information page to find the cancellation policy.
These policies will vary from lodging to lodging, so you must read
each one carefully. In general, the standard increments are that you
must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48,
or 72 hours prior to your specified arrival; however, these are just
general guidelines and the specific policy of the property will
prevail. If you cancel before the deadline, generally you will not
be charged a penalty by the lodging provider. Canceling after the
stated period will result in a cancellation penalty fee from the
lodging provider. Some reservations are non-refundable and cannot be
cancelled after booking.
If the cancellation is outside of the time
allotted, you may be charged for one night's stay including tax
recovery charges and service fees. Please read the specific
cancellation policy provided for each property on the site and in
any emails regarding your reservation.
More importantly, do not hesitate to call us
at 1-888-898-3628
if you are having difficulties or if you have any further questions.
We are always here to assist you.
I cancelled my reservation. When will I be
credited?
You should see a credit on your billing
statement within 30 days of requesting the credit or on your next
billing cycle.
How do I unsubscribe from your newsletter?
You can unsubscribe at any time.
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