General Questions For
Booking Vacation Packages Booked Through Find Me a
Hotel.com
What
reservation transactions can I make online?
Our web site enables you
to search and book
vacation
packages,
Flights and
hotels, create your
dream travel itinerary, email an itinerary, and confirm
your reservation. You can also use our
Customer Support
section assist you with planning your vacation or answer any questions you might having
regarding your upcoming vacation.
To cancel a reservation,
contact your vacation specialist at
1-888-898-3628 for assistance.
How do
I search for a vacation?
Use the vacation booking
engine on the
travel reservation page to search for vacation
packages. After you enter your search criteria, the
booking engine automatically searches for the best
value-priced vacation package. You can then use the
selection screens to customize your complete travel itinerary.
How
important are the Terms & Conditions
If you purchase a
vacation package through your local travel agent or book
it online, you are subject to the
terms
& conditions. The
terms
& conditions are extremely important. They outline
our policies and procedures, and those set
by our travel suppliers. We encourage you to make a copy
of the terms
& conditions and read through them carefully. By
confirming your reservation, you acknowledge that you
have read and agree to the
terms
& conditions of your tour or vacation package.
Why
does the booking engines return different flight times
than what I entered?
When you search for
specific departures or return times, the web site returns
flight times based on the following criteria:
Please note that if your
preferred time does not appear, it may be that the air
carrier/s do not have flights available that match your
specified times.
How do
I book an infant?
According to airline
regulations, an “infant” is a child under the age of
two. Infants do not require an airline seat and can sit
on the lap of an adult traveler while flying (“lap
child”). If an infant is traveling with you and you do
not purchase a seat for the infant, you must inform us
of this when making your reservation. For some
international destinations, additional taxes may apply
when you include an infant on the reservation. The
airline may also issue a ticket for the infant traveler.
I would
like my infant to have his/her own seat, how should I
book it?
When you search for a
vacation package, type the infant’s age in the "Ages of
Children" field in the vacation search engine. The web site then includes the infant traveler
when searching for available travel components. For
infants under the age of 1, please type 1 as the age of
the infant.
How do
I book more than one room for a vacation?
To book more than one
room, you have several options. Review the list below to
see which option best fit your needs.
For
Hotel Reservations Only:
Our hotel booking engine
allows you to reserve up to eight (8) room on a single
itinerary.
Please click here to search and book your multi-room
reservation.
For
Vacation Packages Only:
If you need more than one
room, our vacation booking engine allows you to secure
two rooms on a single itinerary.
Please click here to search and book your multi-room
reservation.
For Large Group Bookings
Only:
CM.Travelonline offers
group travel arrangements, with a minimum of 10
passengers and 5 hotel rooms. Passengers must depart
from the same city, and your group must book travel 60
or more days prior to departure. Please contact your
vacation specialist for more
assistance.
How do
I make special room requests?
If you need to make a
special room request, contact your CM.Travelonline
vacation specialist at 1-888-898-3628 for assistance.
How do
I find the lowest vacation price?
Use the tips in the list
below to search for the best vacation price.
-
Plan your vacation as
far in advance as possible.
-
Compare midweek and
weekend departure prices.
-
Price morning
departures and late departures to get a feel for
off-peak pricing.
-
Price a vacation with
a weekend stay-over.
-
Try to travel during
non-peak times, if your schedule is flexible.
How do
I know what the vacation price includes?
When you search for a
vacation package, the availability prices always include
the combined hotel and flight prices, feature prices,
and all applicable air and hotel taxes and fees. The web
site does not add any surprise taxes or fees to the air
and hotel vacation prices when you confirm the
reservation.
Note:
Car prices do not include local state taxes, which are
paid upon arrival at the car rental location at the
airport in the destination. Car prices do not include
extra day charges. Extra day charges may apply if your
return flight is one hour (or more) later then the
scheduled drop-off time for your rental car.
How far
from my intended travel date can I price a vacation?
Normally, you can search
for a vacation 330 days prior to departure. There may be
some exceptions to this rule. Please try different date
options if your vacation search is not successful.
When I
checked the vacation price yesterday it was lower than
it is today. Why?
When you price a vacation package, you view live inventory.
Because prices are based on many factors, including
availability of rooms/room types, flights and demand for
the packages, prices can fluctuate, even within minutes.
As it is not uncommon for prices to fluctuate, we
suggest that you check out different flights or
alternate dates for a lower fare that is still
available. The only way to secure a vacation package price is to
pay for it in full.
How do
I apply payments?
After you complete a
search and create your preferred travel itinerary, click
Book This Vacation button to open the payment
screen. You apply payments in 2 or 3 easy steps of the
checkout process.
Are
payments processed on a secure server? How do I know?
Yes, all CM.Travelonline
and our partner vacation payments are processed through a
secure server. You know the server is secure by the
little closed lock that appears at the bottom right of
the Internet Explorer window. You can also see the
"secure" URL displayed briefly on the bottom left of the
screen immediately after you click Complete
Booking.
What
taxes and fees do I have to pay?
Taxes and fees can
include airport facility charges, federal taxes, state
taxes, and government fees. The complete vacation
package determines the fees and surcharges. The web site
includes these fees in all vacation prices that appear
on the selection screens. Advertised specials or email
prices do NOT include air and hotel taxes and fees. When
you search using the vacation search tool, the prices
you see in availability include the air and hotel taxes
and fees when you book online. In some foreign
destinations, there may also be additional nominal fees
not included in the vacation package price. These fees
are due upon arrival and must be paid at the airport
before departure. For a listing of these fees,
see our
Terms and Conditions.
Can I
use more than one credit card to apply payment?
Yes. You can use more
than one credit card to apply payment. However, we
recommend that you contact us directly and we will be
delighted to secure the credit card payments for you.
What
happens when the web site rejects a credit card?
The web site rejects a
credit card if you enter wrong information, the
credit card is invalid, or the credit card exceeds its
limit. If one of these situations occurs, you
immediately receive an error message. Contact your vacation specialist for assistance.
Can I
use a travel credit to pay for a reservation I booked
online?
Yes. Contact your vacation specialist for assistance. In
addition, you can send your travel credit information
to:
Elite Travel Consulting, Inc.
Attn: Customer Support
12388 Warwick Blvd., Suite 203
Newport News, VA 23606.
When I
try to confirm my online booking, at the end of the
reservations process it says that my address cannot be
verified. Why?
Our system can only
recognize your address if you enter it EXACTLY as it
appears on your credit card billing statement. Please
refer to your credit card billing statement, and try
entering your address again. If you continue to receive
the "cannot verify address" message, contact your vacation specialist and have them verify the
information for you.
How can
I get a copy of the confirmed itinerary or my e-travel
document?
When you confirm an
online reservation, the web site automatically sends you
an email confirmation to the email address you entered
on the Checkout screen. If you did not receive your
confirmation, please call your vacation
Specialist at 1-888-898-3628 to have the confirmation
sent to you.
What
forms of personal identification do I need when I
depart?
When you travel, you are
required to provide identification to verify your
identity as well as that of any of your traveling
companions. For domestic travel (inside the U.S.), you
need to carry a non-expired government-issued photo ID
that matches the name on the reservation.
For international travel,
for U.S. citizens, acceptable forms of proof of
citizenship include:
-
A Valid Passport (required for
all overseas destinations - with certain exceptions).
Married or divorced
women, who travel under any name other than that printed
on their documentation, must supply a marriage license
and/or divorce decree (a copy is acceptable). In
addition, special requirements apply to children
traveling with only one parent or without parents.
For some international
travel, countries may not permit entry without a valid
return ticket and/or visa or other documentation. For
example, travel to Central America or Belize may also
require a visa. Please contact the local embassy or
consulate for travel requirements and more information.
Important!
As part of increased security measures, the U.S.
government is implementing new passport requirements
over the next few years. As of January 8, 2007, a
passport or other accepted documentation is required for
all air and sea travel to or from the Caribbean,
Bermuda, Central and South America.
As of December 31, 2008
a passport or other accepted documentation is required
for all air and sea travel to or from Mexico and Canada.
As of December 31, 2007,
a passport or other accepted documentation is required
for all air, sea, and land border crossings.
Please visit
http://travel.state.gov for additional information.
How do
I modify my confirmed online reservation?
You cannot modify your
confirmed online reservation. To make changes to the
reservation, please contact your
vacation specialist at 1-888-898-3628 for assistance.
Can I
add passengers to a confirmed reservation?
You cannot add passengers
to a confirmed reservation if it is booked online. Please
contact your vacation specialist at
1-888-898-3628 to assist you in changing your
reservation and the conditions of the purchase.
How do
I cancel my online reservation?
Please contact your vacation specialist at
1-888-898-3628 to
cancel your reservation and request a refund based on
the Terms and Conditions of the vacation package.
How do
I request a refund?
Contact your vacation specialist at
1-888-898-3628 to
cancel your reservation and request a refund.
For refund inquiries
please use the contact information below:
Elite Travel Consulting, Inc.
Attn: Customer Support
12388 Warwick Blvd., Suite 203
Newport News, VA 23606
What is
a favorite? How do I add this web site to my favorites?
Your browser enables you
to save links to web sites you visit most often. These
links are known as your favorites. Favorites enable you
to click a link instead of typing the web address every
time you access a web site. There is an entire menu
option dedicated to favorites on most web browsers.
Follow the steps below to
add this web site to your favorites.
-
Open your Internet
Explorer, and type the web site’s address in the
address field.
-
Select Add to
Favorites from the Favorites drop-down menu
on the top navigation bar. The Add Favorite box
opens. Internet Explorer defaults to display the web
site’s name in the Name field.
-
Select the folder
where you want to include the web site, and click
OK. Your browser adds the link to
your favorites list.
When I
try to price or book a vacation online, I receive an
error message. What should I do?
When you search for or
book a vacation package, you may receive an error
message. Typically, error messages appear if the system
is busy or if there are network communication problems.
If you receive an error, attempt the action again in a
few minutes or at a time when the system might be less
busy.
If you continue to
receive an error message after several attempts,
email
us. Include as much information
as you can, including origin and destination cities,
travel dates, number of adult and child (ages 1-17)
passengers, hotel preference, the specific error
message, and the step in the process where the message
appears.
Who do
I contact if I need additional support or personal
assistance?
For assistance,
email
us, or contact us specialist at 1-888-898-3628 for
assistance.
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We are dedicated to serving you, before, during, and after your
trip. We encourage you to learn more about us by calling
1-888-898-3628, or visiting our web sites:
We would like to invite you to learn about our sister
company - Elite Travel Consulting:
We look forward to being of assistance to you!
OUR MISSION
Our mission is to offer independent travelers quality
service, value, and the greatest collection of resorts and vacation packages
available. We take great pride in delivering the highest quality service
to you, our customer, and assure you that the utmost care and attention
will be given. We strive to create a relationship that earns us a lifelong
friend.
OUR PHILOSOPHY
Because great travel experiences often have a profound and
enriching effect on our lives, planning and purchasing them is far too
important to be left to chance. By offering expert travel planning and
buying resources through a single, easy to use web site, we give you
complete travel solutions -- to go where, when, with whom, and in the style
you want. We invite you to plan your travel with us by starting here
at our vacation site. You will find all the information you'll need to
carefully plan and book your trip.
